Date: November 2024

In this session, we will explore the dynamics and roadblocks with vendors, direct connect, and a streamlined Small and Medium-sized Business (SMB) enrollment path for the ConnectedSolutions Demand Response Program in New England. Navigating the complexities of customer enrollment paths requires a deep understanding of both vendor relationships and benefits, as well as the time and energy a customer is willing to put into participation. Eversource has adopted multiple enrollment paths for Commercial and Industrial (C&I) customers, including enrollment with curtailment service providers (CSPs) and direct partnerships with large customers. This session will explore strategies tailored to SMBs for higher enrollment and engagement levels while ensuring a seamless enrollment flow for customers whose primary concern is not their peak demand. We'll also explore best practices for collecting, storing, and analyzing data from various enrollment paths for Demand Response programs, as well as addressing common roadblocks.

Speaker:
Timothy Knief, Eversource