- Course list

HOT TOPIC

TOU Programs: Best Practices for Design, Implementation, and Customer Engagement

This panel brings together representatives from utilities across the country – Consumers Energy, PG&E and SCE – to share best practices and lessons learned throughout their TOU transitions. (October 2021)

Customer EngagementHOT TOPICSDR Program Design + Implementation

18TH PLMA AWARDS

Western Power Australia's 100 MW C&I Challenge

Western Power’s customers both consume and supplying energy, which requires a two-way flow of energy, including the curtailment of solar during low loads. (Sept 2021)

Distributed Energy ResourcesCustomer EngagementSolar2021Load Management Dialogue18th PLMA AwardsC&IDERsPilotLoad Control

HOT TOPIC

Maintaining Clean Energy Commitments during COVID: APS' Preliminary 2020 DR Season Results

Preliminary results from Arizona Public Service's 2020 DR season showing how APS has stayed on track with its long-term carbon goals while addressing immediate customer needs by amending its 2020 DSM Plan. (July 2021)

Demand ResponseCustomer Engagement2021HOT TOPICSDRCOVID-19

HOT TOPIC

Full House: Residential DR Recruitment and Retention Strategies during COVID-19

Challenges faced by utilities over 2020 and the approaches they've taken to keep programs fully subscribed and delivering results during COVID-19 home quarantines. (March 2021)

Demand ResponseCustomer Engagement2021HOT TOPICSCOVID-19Residential

42ND CONFERENCE

Scalable Technology, Scalable Customer Satisfaction

Burlington Electric Department's and Packetized Energy's automated peak prediction solution plus technology that transforms electric water heater fleets into virtual batteries providing a range of real-time grid services. (Nov 2020)

Customer Engagement202042nd Conference

42ND CONFERENCE

Optimizing TOU Rate Plan Participation While Maximizing Customer Satisfaction

SCE and GridX discuss customer education around TOU plans, and how these help maximize participation and increase customer satisfaction. (Nov 2020)

PricingCustomer Engagement202042nd ConferenceTOU

42ND CONFERENCE

Case Study: Adapting Program Protocols to Provide a Safe, Positive Customer Engagement and Installation during COVID-19

COVID 19 has changed how utilities interact with customers, especially when the sensitivities of enter a customer's home come up. (Nov 2020)

Customer Engagement202042nd ConferenceCOVID-19

JOINT WEBINAR

Trends and Opportunities in Residential Energy Management

An overview of 2020 industry insights, buzz from CES, and new consumer and industry research, including the adoption of smart home products, new partnerships, and the deployment of new utility programs. (Feb 2020)

Customer Engagement2020UtilitiesResearchResidentialTrends

HOT TOPIC

Maryland's TOU Pilots

As part of Maryland's PSC proceedings, the Maryland utilities collaboratively designed TOU pilots and measured the impact of TOU rates on LMI and non-LMI customers. (Dec 2020)

PricingCustomer Engagement2020HOT TOPICSTOU RatesPilot

HOT TOPIC

Utility Programs that Help Customers during COVID-19 Quarantine

COVID-19 era utility programs that are helping families to manage their utility bills while both working from home and trying to educate and entertain children. (July 2020)

Customer Engagement2020HOT TOPICSCOVID-19Residential

41ST CONFERENCE

Customer Choice and Engagement in Ameren Missouri's Peak Time Savings Program

This discussion blends design, implementation, and evaluation insights to illuminate successful customer engagement and future considerations for Ameren Missouri’s Peak Time Savings program. (April 2020)

Customer Engagement202041st Conference

41ST CONFERENCE

Growing Customer Relationships and Energy Sales through Beneficial Electrification

Salt River Project's BE program results to date, including insights into its process for continuous program improvement. (April 2020)

Customer Engagement202041st Conference

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