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HOT TOPIC
TOU Programs: Best Practices for Design, Implementation, and Customer Engagement
This panel brings together representatives from utilities across the country – Consumers Energy, PG&E and SCE – to share best practices and lessons learned throughout their TOU transitions. (October 2021)
Customer Engagement
HOT TOPICS
DR Program Design + Implementation
Details
18TH PLMA AWARDS
Western Power Australia's 100 MW C&I Challenge
Western Power’s customers both consume and supplying energy, which requires a two-way flow of energy, including the curtailment of solar during low loads. (Sept 2021)
Distributed Energy Resources
Customer Engagement
Solar
2021
Load Management Dialogue
18th PLMA Awards
C&I
DERs
Pilot
Load Control
View
HOT TOPIC
Maintaining Clean Energy Commitments during COVID: APS' Preliminary 2020 DR Season Results
Preliminary results from Arizona Public Service's 2020 DR season showing how APS has stayed on track with its long-term carbon goals while addressing immediate customer needs by amending its 2020 DSM Plan. (July 2021)
Demand Response
Customer Engagement
2021
HOT TOPICS
DR
COVID-19
Details
HOT TOPIC
Full House: Residential DR Recruitment and Retention Strategies during COVID-19
Challenges faced by utilities over 2020 and the approaches they've taken to keep programs fully subscribed and delivering results during COVID-19 home quarantines. (March 2021)
Demand Response
Customer Engagement
2021
HOT TOPICS
COVID-19
Residential
Details
42ND CONFERENCE
Scalable Technology, Scalable Customer Satisfaction
Burlington Electric Department's and Packetized Energy's automated peak prediction solution plus technology that transforms electric water heater fleets into virtual batteries providing a range of real-time grid services. (Nov 2020)
Customer Engagement
2020
42nd Conference
Details
42ND CONFERENCE
Optimizing TOU Rate Plan Participation While Maximizing Customer Satisfaction
SCE and GridX discuss customer education around TOU plans, and how these help maximize participation and increase customer satisfaction. (Nov 2020)
Pricing
Customer Engagement
2020
42nd Conference
TOU
Details
42ND CONFERENCE
Case Study: Adapting Program Protocols to Provide a Safe, Positive Customer Engagement and Installation during COVID-19
COVID 19 has changed how utilities interact with customers, especially when the sensitivities of enter a customer's home come up. (Nov 2020)
Customer Engagement
2020
42nd Conference
COVID-19
Details
JOINT WEBINAR
Trends and Opportunities in Residential Energy Management
An overview of 2020 industry insights, buzz from CES, and new consumer and industry research, including the adoption of smart home products, new partnerships, and the deployment of new utility programs. (Feb 2020)
Customer Engagement
2020
Utilities
Research
Residential
Trends
Details
HOT TOPIC
Maryland's TOU Pilots
As part of Maryland's PSC proceedings, the Maryland utilities collaboratively designed TOU pilots and measured the impact of TOU rates on LMI and non-LMI customers. (Dec 2020)
Pricing
Customer Engagement
2020
HOT TOPICS
TOU Rates
Pilot
Details
HOT TOPIC
Utility Programs that Help Customers during COVID-19 Quarantine
COVID-19 era utility programs that are helping families to manage their utility bills while both working from home and trying to educate and entertain children. (July 2020)
Customer Engagement
2020
HOT TOPICS
COVID-19
Residential
Details
41ST CONFERENCE
Customer Choice and Engagement in Ameren Missouri's Peak Time Savings Program
This discussion blends design, implementation, and evaluation insights to illuminate successful customer engagement and future considerations for Ameren Missouri’s Peak Time Savings program. (April 2020)
Customer Engagement
2020
41st Conference
Details
41ST CONFERENCE
Growing Customer Relationships and Energy Sales through Beneficial Electrification
Salt River Project's BE program results to date, including insights into its process for continuous program improvement. (April 2020)
Customer Engagement
2020
41st Conference
Details
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