SPRING 2026

Spring 2026: What's Up at PLMA - Interest Group Reports

  • Hear from PLMA’s eight Interest Groups on their current and future areas of focus, all in short 3-minute updates. (May 2026)
Customer EngagementElectric TransportationConnected DevicesCommercial and IndustrialGlobal Load ManagementPublic PowerCoopsRetail Pricing2026Spring 2026Building Electrification

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SPRING 2026

Spring 2026: Enhancing Multifamily Residential Outcomes through Market Research

  • Hear what the researchers learned when they spoke to property managers and end-users, and how these insights may apply to multifamily programs more generally. (May 2026)
Customer EngagementPilotEV2026Spring 2026

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FALL 2025

Market Research as a Tool, an Insight, and a Path to Successful Programs

  • A dynamic session on the power of market research to inform and elevate program design. (November 2025)
Customer Engagement2025Fall Conference 2025

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50TH PLMA

Developing Partnerships to Evolve the Built Environment With Efficient Grid-Interactive Buildings

  • This session explores the potential impact of widespread adoption of clean energy technologies on grid dynamics, and the major roles of customer engagement and demographics. (November 2024)
Customer EngagementSmart Grid202450th PLMA

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50TH PLMA

Sustaining Customer Engagement: Effective Strategies for Long-Term Program Success

  • Explores the layers of customer touchpoints that Eversource developed for nine OEMs, the challenges utilities face navigating multiple third-party relationships, and opportunities to improve program outcomes. (November 2024)
Customer Engagement202450th PLMA

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49TH PLMA

49th: Engagement Platform- Voice Automation and Smartphone App for Load Management

  • PG&E’s Customer Engagement Platform demonstration project leveraged residential voice-assistant technology as well as mobile telephone app functionality to engage with and educate residential customers on energy usage. (May 2024)
Customer EngagementLoad ManagementAutomation202449th PLMA

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VIRTUAL MEETUP

Virtual Meeting: Key Challenges in Customer Retention

  • Discussions around organizations' customer retention experiences, both the positive and the challenging ones, as well as initiatives in this area, learnings to date, and the questions for industry peers. (February 2024)
Customer Engagement2024Virtual Meetup

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HOT TOPIC

TOU Programs: Best Practices for Design, Implementation, and Customer Engagement

  • This panel brings together representatives from utilities across the country – Consumers Energy, PG&E and SCE – to share best practices and lessons learned throughout their TOU transitions. (October 2021)
Customer EngagementHOT TOPICSDR Program Design + Implementation

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18TH PLMA AWARDS

Western Power Australia's 100 MW C&I Challenge

  • Western Power’s customers both consume and supplying energy, which requires a two-way flow of energy, including the curtailment of solar during low loads. (Sept 2021)
Distributed Energy ResourcesCustomer EngagementSolar2021Load Management Dialogue18th PLMA AwardsC&IDERsPilotLoad Control

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HOT TOPIC

Maintaining Clean Energy Commitments during COVID: APS' Preliminary 2020 DR Season Results

  • Preliminary results from Arizona Public Service's 2020 DR season showing how APS has stayed on track with its long-term carbon goals while addressing immediate customer needs by amending its 2020 DSM Plan. (July 2021)
Demand ResponseCustomer Engagement2021HOT TOPICSDRCOVID-19

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