41ST CONFERENCE

The Road to Innovation Goes Through Our Customers

  • Discover deep-seated wants, needs, and fears of customers through both serious and humorous videos, followed by an examination of 'Design Thinking.' (April 2020)
202041st Conference

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41ST CONFERENCE

Transitioning Multi-family Communities from DI to BYOT

  • Austin Energy launched a new EE measure within its multi-family program by adding a DR-enabled WiFi smart thermostat, which increasing participation by 90%. (April 2020)
202041st Conference

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41ST CONFERENCE

OG&E SmartHours: Understanding How to Add Value in the Smart Home Space

  • OG&E’s SmartHours residential rate-based DR program has been very successful at encouraging customers to shift peak load and avoid incremental fossil fuel generation. (April 2020)
202041st Conference

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41ST CONFERENCE

How to Make TOU Programs Successful Using Behavioral Solutions

  • In collaboration with Oracle Utilities, BGE launched a new behavioral approach that helps shift load when it matters most. (April 2020)
202041st Conference

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41ST CONFERENCE

Hat Trick: Strategies for Customer Outreach, Acquisition, and Load Shift

  • Consumers Energy and Uplight collaborate to achieve significant customer acquisitions and load shift through segmentation, propensity models, market outreach, social media, and customer assistance. (April 2020)
202041st Conference

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41ST CONFERENCE

The Many Faces of DERMS: Utility Perspectives and Approaches

  • Understanding DERMS through the experiences of utilities that have deployed them, and whether single or multiple systems are needed to achieve all DERMS functions. (April 2020)
202041st Conference

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41ST CONFERENCE

Distributed Storage and Demand Response Participation in ISO Markets

  • This panel discusses regional case studies of using virtual power plants to manage portfolio solutions that include distributed storage and demand response.
Demand ResponseStorage202041st ConferenceDRMarketsISO

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41ST CONFERENCE

Bridging the Gap between DSM and Grid Operations

  • Strategies for bridging the DSM-to-grid operations gap with Arizona Public Service, including use cases, software integrations, and other change management work streams needed for a seamless integration. (April 2020)
202041st Conference

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41ST CONFERENCE

Lessons from the Cutting Edge of EV Load Management

  • Eversource, Tuscon Electric Power, and their vendors discuss the acceptance and adoption of smart consumer devices, including EVs, to help utilities maximize their opportunities. (April 2020)
202041st ConferenceDREVsElectric Transportation

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41ST CONFERENCE

Growing Customer Relationships and Energy Sales through Beneficial Electrification

  • Salt River Project's BE program results to date, including insights into its process for continuous program improvement. (April 2020)
Customer Engagement202041st Conference

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