42ND CONFERENCE

Pepco’s 3-Pronged Strategy for the Evolution of Demand Response

  • Pepco compares three approaches to DM including traditional direct install, BYOD DR (demand response and energy efficiency), and smart home for DR beyond thermostats. (Nov 2020)
Demand Response202042nd Conference

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42ND CONFERENCE

Evolving Demand Response with a Multi-DER Portfolio

  • BGE's vision for managing a DER portfolio at scale across multiple asset classes, including customer engagement, program design, and implementing BYOT and BYOD TOU programs through a DERMS. (Nov 2020)
Demand Response202042nd ConferenceDRDER

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42ND CONFERENCE

COVID-19 and 2020 DR Summer Control Season Review

  • A review of the 2020 DR Summer Control season, exploring expectations, how COVID-19 affected plans, what happened, and the lessons learned. (Nov 2020)
202042nd Conference

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42ND CONFERENCE

Scalable Technology, Scalable Customer Satisfaction

  • Burlington Electric Department's and Packetized Energy's automated peak prediction solution plus technology that transforms electric water heater fleets into virtual batteries providing a range of real-time grid services. (Nov 2020)
Customer Engagement202042nd Conference

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42ND CONFERENCE

The Utilities, DERMS Providers, and Tech Companies Advancing DR Programs

  • Three months into COVID-19, Minnesota's Connexus Energy restarted customer recruitment and installation of its Wi-Fi PowerNap® Air Conditioning Load Management program, resulting in best practices and lessons learned. (Nov 2020)
Demand Response202042nd ConferenceDERMSUtilities

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42ND CONFERENCE

Optimizing TOU Rate Plan Participation While Maximizing Customer Satisfaction

  • SCE and GridX discuss customer education around TOU plans, and how these help maximize participation and increase customer satisfaction. (Nov 2020)
PricingCustomer Engagement202042nd ConferenceTOU

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42ND CONFERENCE

Energy Efficiency and Non-Wire Alternatives: Learnings from DTE's Pilot in Michigan

  • DTE's Non-Wires Alternative Pilot in Commerce Township, MI provides learnings for using EE measures to achieve locationally and temporally targeted load reductions. (Nov 2020)
202042nd ConferenceEnergy EfficiencyNon-wire Alternatives

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42ND CONFERENCE

Case Study: Adapting Program Protocols to Provide a Safe, Positive Customer Engagement and Installation during COVID-19

  • COVID 19 has changed how utilities interact with customers, especially when the sensitivities of enter a customer's home come up. (Nov 2020)
Customer Engagement202042nd ConferenceCOVID-19

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42ND CONFERENCE

BGE Offers Virtual Thermostat Installation due to COVID-19

  • Faced with Maryland's and BGE's COVID-19 restrictions on limiting customer interactions to emergency situations only, BGE teamed with Scope Services to support their legacy demand response program. (Nov 2020)
Demand Response202042nd ConferenceCOVID-19

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JOINT WEBINAR

Trends and Opportunities in Residential Energy Management

  • An overview of 2020 industry insights, buzz from CES, and new consumer and industry research, including the adoption of smart home products, new partnerships, and the deployment of new utility programs. (Feb 2020)
Customer Engagement2020UtilitiesResearchResidentialTrends

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