Date: November 2025

Traditional demand response programs typically evaluate performance at the whole-premise level and prohibit dual participation across programs to avoid double compensation. As distributed energy resource (DER) adoption surges and more program opportunities and aggregators emerge nationwide, customers face a fragmented landscape—often forced to choose which single device to enroll. As a result, both customers and the grid are missing out on the full potential of DERs. To realize a more resilient, clean, and flexible grid, programs must better enable participation across multiple devices. This panel highlights four leading program portfolios that are tackling this challenge, collectively enrolling over 100,000 batteries, 250,000 smart thermostats, and 8,700 electric vehicles—totaling more than 850 MW of flexible capacity. Panelists will discuss how future programs can remove existing barriers and expand customer participation by i) designing programs that enable multi-device participation and ii) leveraging device-level data for performance evaluation.

Speakers:
Abby Shelton, Olivine
Tom Smith, Puget Sound Energy
Wendy Brummer, Pacific Gas and Electric
Jason Dudley, Arizona Public Service