Date: November 2024

Positive customer experience is paramount in achieving the goals of flexible load management programs. Join us to examine the complete customer journey of a summer residential DR thermostat program participant through the lens of an Eversource case study. We'll explore the layers of customer touchpoints that Eversource developed for nine OEMs, the challenges utilities face navigating multiple third-party relationships, and opportunities to improve program outcomes. We'll discuss Eversource's approach, learnings, and how its results apply to other flexible load programs.

Speakers:
Rebekah Grant Principal Business Program Manager, Baltimore Gas and Electric
Ana Villarreal Senior Business Program Manager, Commonwealth Edison
Leigh Winterbottom Director, Rate Marketing, ICF
Jennifer Runyon Energy Efficiency Consultant, Eversource
Lea Lupkin Senior Solution Manager, Sense