Date: November 2024

APS employs a layered approach with programs like Behavioral Load Shifting (BLS), known as Plan Coach, contributing to the VPP calculations. Plan Coach involves weekly communications designed to help customers get the most value from their service plan. This strategy has led to increased customer satisfaction and successful load shifting, which helps save energy and support the grid.

Speakers:
Sara Noll, Arizona Public Service
Ross Tomlin, Austin Energy
Vanessa Richter, Oracle Utilities
Derek Kirchner, TRC Companies

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