Date: November 2024

Those who have stood up a new demand response program know the level of coordination between utility, OEMs, DERMS, implementer, and end customer that is needed to get a new program off the ground. Now imagine the coordination required for having four different device types eligible to participate in both summer and winter events, in the first year of the program. This presentation will focus on learnings from Hydro One’s myEnergy Rewards program as it launched and ran operations for multiple new DR devices (smart low-voltage and baseboard thermostats, EVs, and EV chargers) for the 2023 summer and 2023-24 winter season. We will present key lessons learned about customer engagement and education for a multi-device program, how optimal event timing and other parameters may differ across seasons, how customers can be grouped within a DERMS for successful event execution, and more.

Speakers:
Alexandra Abbruscato,CLEAResult
Giselle De Grandis,Hydro One
Kirsten Millar, Virtual Peaker